IT support for medical and dental practices in Central New Jersey.
An EHR, HIPAA, a front desk that lives on the phone, and devices that must be on the network but must never be exposed.
Three things we set up first.
HIPAA done properly, not performed
Risk assessment, access controls, encryption, logging and the documentation that holds up to review.
The EHR and its vendor
We handle the vendor calls, the integrations and the server, so the practice manager does not have to.
Front desk phones that do not drop
3CX with proper queues, after-hours routing and voicemail to email, on a network built so calls do not break up.
What it looks like in practice
A practice in Flemington, Somerville or Princeton usually has the same shape: an EHR with a vendor who answers on their own schedule, imaging and lab equipment that must be networked but cannot be patched, a front desk whose phones are the business, and a HIPAA binder that was assembled once. We treat HIPAA as a set of real controls rather than a document: a risk assessment that is updated, access tied to roles, encryption on every device that leaves the building, logging that would actually show who looked at a record, and the written policies that match what is in place. The phones get queues, after-hours routing and voicemail to email on a network built so calls do not drop when the X-ray uploads.
What medical and dental practices get.
Managed IT
Help desk, patching with SuperOps, SentinelOne endpoint protection, tested backups, a managed firewall and a quarterly review, for one monthly number. Managed IT plans
Microsoft 365
Migrations off Google Workspace, GoDaddy or an old Exchange server, and cleanup of tenants somebody else set up. Microsoft 365 migration
Phones on 3CX
One number on the desk phone, the cell and the laptop, with your existing numbers ported. Phone systems
Cyber insurance requirements
MFA, endpoint detection and response, tested backups and the written evidence your insurer asks for at renewal. Insurance-ready IT
Backup and recovery
Servers and Microsoft 365 backed up offsite and restore-tested on a schedule. We can tell you the date of the last test. Backup and disaster recovery
Where we work
On site across Hunterdon, Somerset, Mercer, Morris and Middlesex counties. Flemington, Somerville, Bridgewater, Hillsborough, Princeton, Clinton.
Questions from medical and dental practices
Can you help with the HIPAA risk assessment?
Yes. We run the technical side of the risk assessment, put the controls in place and keep the documentation current, so the binder matches what is actually running.
Can you work with our EHR vendor?
That is a large part of the job. We handle the vendor calls, the server or hosted environment, the integrations and the workstations, so the practice manager does not have to translate.
What about imaging devices and old equipment?
They go on their own network segment so they are reachable by the systems that need them and nothing else. Unsupported devices stay useful without becoming the way in.
How fast do you respond when the front desk cannot work?
A front desk outage is treated as an emergency: a human response in minutes during business hours, and after-hours coverage for managed clients.
Tell us about your practice.
Thirty minutes. What you do, how many people, what has been going wrong. We tell you what we would charge and what it would include.